Online Collection & Delivery Services
| Service | Charges | Delivery Time | Notes | Delivery period |
| Click & Collect | FREE | - Self-collection will be on 4 Days after purchase date at your selected store | Monday - Sunday (Include Public Holidays) |
| E-commerce 3rd Party Logistics (Ecom 3PL) Delivery by NinjaVan Available on selected products and not entitled for installation -Currently not available | FREE | - Delivery will be done after 4-7 days by our 3rd party logistics partner (NinjaVan) | Monday - Sunday |
| Standard Delivery (Without up/ down carrying on staircases) | Order Above $200 - FREE Order Under $200 - $10 | Your order(s) will be delivered on the delivery date based on your selection. *Items that requires stacking or wallmounting will be scheduled sperately and subject to charges & fees. | Monday - Sunday (Include Public Holidays) *Delivery on weekends & Public Holidays may not be applicable for certain suppliers. |
Standard Delivery, Express Delivery, and Next Day Delivery (WITH carrying up and down on staircases) | Additional Charges applies | *Applies for TV, Fridge, Washing machine, Dryer & other bulky items* An additional charge of ($10 - outside home carry | $15 - inside home carry | $20 over-sized items) The additional charge ranges from $10 - to $60 depending on how many levels and flight of staircases the item needed to be carried. Payment to be given to the delivery team. Refusal to honor additional charges will result in no delivery of goods *Items that requires stacking or wallmounting will be scheduled sperately and subject to charges & fees. | Monday - Sunday (Include Public Holidays) *Delivery on weekends & Public Holidays may not be applicable for certain suppliers. |
| Express Delivery (Without up/ down carrying on staircases) (Online Purchase) | Eligible items only: $45 |
6:30 pm to 10:30 pm *Items that requires stacking or wallmounting will be scheduled sperately and subject to charges & fees. | Monday - Sunday (Include Public Holidays) |
| Next day Delivery (Without up/ down carrying on staircases) (Online Purchase) -Currently not available | Eligible items only :$20 | 11:00am to 8:00pm - Only basic installation is applicable for Next day delivery, if you require wall-mounting, stacking and other services other than basic installation these arrangements shall be scheduled separately. | Not available during Sundays and Public Holidays |
Click & Collect
- Click & Collect service is available in all stores. Click here for store locator.
- You may collect your order on 5 Days after purchase date at your selected store.
- You may proceed to customer service counter, or approach any member of our Customer Service Executive. Do bring along the Order Confirmation email (printout or digital copy) and NRIC/Passport to collect your order. We may request credit card that was used to make the order.
- Items purchased online may not be in stock even after order confirmation. If we are unable to fulfill your order, we will contact you to offer an alternative product.
- BEST Denki (Singapore) Pte Ltd reserves the right to amend, delete or add to any terms and conditions from time to time without prior notice.
SAMEDAY PICK-UP Ngee Ann Store (Temporarily Not Available)
- SAMEDAY PICK-UP is only available at Ngee Ann Store, 391 Orchard Road,#05-01/04 Ngee Ann City Podium, Singapore 238872
- Orders must be before 4:00pm and collect your item same day after 6:30pm.
- Any orders placed after 4:00pm is considered next day collection after 6:30pm
- This service is not available on weekends and public holidays.
- During collection you are required to show the copy of your order confirmation and personal identification. We may request credit card that was used to make the order.
- Items purchased online may not be in stock even after order confirmation. If we are unable to fulfill your order, we will contact you to offer an alternative product.
- This service does not include installation and set-up services, as such if you require additional service please refer to https://www.bestdenki.com.sg/terms-conditions
Standard Delivery
Expected delivery time will be 10:00 am to 6:00 pm.
- There will be a delivery charge of $10 for purchases of less than $200.
- Delivery on Weekend & Public Holidays may not be applicable for certain suppliers.
- The customer has to take note for Delivery to Condominium is subjected to its Management discretion.
- Best Denki (S) Pte. Ltd. may deploy a designated 3rd party delivery service provider to deliver your ordered item on our behalf.
- There will be a $10 charge for rescheduling of delivery due to rejected delivery by the building Management or no one being at home at the date and time of delivery (as stipulated in the delivery order) to receive the goods.
Express Delivery (Same Day Delivery) is subjected to these terms & conditions:
- Express Delivery applicable for selected items.
- Place your order before 3:00 pm and enjoy same day delivery on eligible products* (subject to stocks availability).
- Express Delivery option is available at cart page for those eligible products.
- There will be a $45 charge for express delivery.
- Delivery Timing will be from 6.30 pm to 10.30 pm.
- Orders placed after 3:01 pm will be scheduled to deliver the following day 6.30 pm to 10.30 pm.
- The customer has to take note for delivery to Condominium is subject to its Management discretion.
- There will be a $30/$20 charge for rescheduling of delivery due to rejected delivery by the building Management or no one being at home at the date and time of delivery (as stipulated in the delivery order) to receive the goods.
- Express Delivery is applicable with Disposal service.
- Express Delivery is not applicable to Wall Mount Service.
- Express Delivery is not applicable for combining products that are not eligible.
Next Day Delivery is subject to these terms & conditions:
- Next Day Delivery applicable for selected items.
- Place your order before 3:00 pm and next day delivery on eligible products* (subject to stocks availability).
- Express Delivery option is available at cart page for those eligible products.
- There will be a $20 for this type of delivery.
- Delivery Timing will be from 11.00 pm to 07.00 pm.
- Orders placed after 3:01 pm will be scheduled to deliver the 2 days 11.00 pm to 07.00 pm.
- The customer has to take note for delivery to Condominium is subject to its Management discretion.
- There will be a $20 charge for rescheduling of delivery due to rejected delivery by the building Management or no one being at home at the date and time of delivery (as stipulated in the delivery order) to receive the goods.
- Next Day Delivery is applicable with Disposal service.
- Next Day Delivery is not applicable to Wall Mount Service.
- Next Day Delivery is not applicable for combining products that are not eligible.
| Service | Additional Charges | Operation Hours |
| KADEKA Agent Delivery | Carry up/down staircase or no lift access, additional S$30 to pay to the delivery agent. Subsequent next 2 level up/down, additional S$30 to pay to the delivery agent. *All payment must be made by Cash to the delivery agent. | Monday – Friday: 9am-6pm. Saturday: 9am-1pm. *Deliveries within Singapore island only. Additional charges will be charged for deliveries to Jurong Island and restricted area in Sentosa. |
| Hitachi Agent Delivery | Delivery/Disposal location is not accessible by lift or deemed hazardous or delivery required hand-carry to a location for more than 8 steps of stairs, additional S$80-S$200 or more to be pay to the delivery agent. | Monday – Friday: 11am-3pm or 4pm-8pm. (Exclude Public Holidays/ Public Holiday Eve(s)) *Delivery address must be accurate and authorized personnel will be home to receive the good(s). |
| Electrolux Agent Delivery | With effect from 1st Oct 2018. Delivery fee per delivery point - $40 per point. Physical carriage upward to every floor - $20 per floor that requires manual carriage service. *Payment by consumer shall be made in cash directly to Electrolux's delivery team. | Mon, Wed, Fri: |
| Ariston Agent Delivery | With effect from 10th Feb 2020. Agent Delivery fee per delivery point - $50 per point. Additional charges for carry up/down staircase or no lift access. *Payment by a consumer shall be made in cash/nets directly to Ariston's delivery team. | *Delivery address must be accurate and authorized personnel will be home to receive the good(s). |
Retail Store Delivery Services
| Service | Charges | Delivery Time | Remarks |
| Weekday Delivery | $30 | Subject to Availability. | FREE for above $2000 order |
| Weekend & Public Holiday Delivery | $40 | Subject to Availability. | FREE for above $2000 order |
| Night Delivery (order before 3:00pm) | $45 | 6:30pm to 10:30pm | $20 for above $2000 order |
*For BEST-OCBC Platinum card members get free delivery for orders $200 and above.
**Terms and Conditions apply. (*Not applicable for BEST Online Store)
BEST Denki (Singapore) Pte Ltd reserves the right to amend, delete or add to any terms and conditions from time to time without prior notice.
Other terms and conditions apply, click here to check our Sales terms & conditions.
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