TERMS OF SALE
The following terms & conditions will apply to any online order that you place with Best Denki (Singapore) Pte Ltd (UEN No. 198202199E) ("Best Denki" or "we" or "us") a company incorporated in Singapore and having its registered office at 23 Tampines Street 92, #01-00 Hersing Centre Singapore 528892.
Please read these terms & conditions carefully before ordering any products from our BEST Online Store. If you are unable to agree to these terms & conditions then you must not use our online ordering service. Please click on the button marked "I have read & agreed" at the end of these terms & conditions if you accept them. By placing an online order through our BEST Online Store you agree to be bound by these terms & conditions.
- Your status
By placing an online order through our BEST Online Store you are warranting to us that:
a. you are purchasing our product/s for your personal consumption and not for business or commercial purposes;
b. you are at least eighteen (18) years old; and
c. you are legally capable of entering into binding contracts.
- Placing on order
When you place an order to purchase products from us, your order is deemed an offer to purchase products from us. We have absolute discretion to reject your order without any reason. Your order is accepted when we send you an email informing you that we have accepted your order.
Items purchased online may not be in stock even after order confirmation. If we are unable to fulfill your order, our Customer Service Executive will contact you to offer an alternative product or advise a full refund.
You cannot cancel your order once we accept your order. We reserve the right to refund you the price of any product/s for which you have paid (in lieu of delivery or supply of such product/s), even after we have sent you an email informing that your order has been accepted and payment has been received by us.
All purchases made at BEST Online Store are strictly for Click & Collect or Domestic Delivery.
- Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors (including processing errors) may occur. If we discover an error in the price or payment of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.
Where applicable, prices are inclusive of GST. Delivery costs will also be charged; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
3.1 Coupon Codes & Free Gift
Any discounts and rebates offered are on such terms and conditions as we may from time to time prescribe and may be withdrawn or canceled by us without notice. All promotional and limited offer items are limited to 1 per customer. Special sale items and additional discount items are not qualified for E-coupons promotion. All free gifts offered are while stocks last and are not exchangeable and may be withdrawn or canceled at any time without notice.
In describing the products available to purchase online, BEST Denki attempts to be as accurate as possible. However, BEST Denki does not warrant that product descriptions, images, free gifts and prices or other content of any BEST Denki Services are accurate, complete, reliable, current, or error-free. If a product offered by BEST Denki itself is not as described, your sole remedy is to return it in unused condition.
Payment for all products must be by credit card or debit card. We accept payment with most major credit and debit cards. Please note that payment must be received in Singapore dollars. In order to facilitate the payment process, you will be transferred to a secure payment site where you can enter your credit card or debit card details.
1. Normal Full Payment: Mastercard & Visa Credit or Debit Cards.
2. 0% IPP Instalment Plan is available for OCBC, AMEX & UOB Credit Cards, minimum purchase of $500 & above with 6, 12 or 24 months plans.
Deliveries will be made only within Singapore except for restricted areas (Click here). Delivery will be at the address in Singapore you have stated in your order. We will endeavor to make delivery within seven (7) days of our email informing you that we have accepted your order but the time of delivery is not the essence of the agreement. We will not be liable to you for failure to deliver due to causes beyond our control. We may at our discretion use a third party delivery contractor to make deliveries.
a. Delivery period is within 3 to 5 days.
b. There will be a delivery charge of $10 for purchases of less than $200.
c. There will be a $10 charge for rescheduling of delivery due to no one being at home at the date and time of delivery (as stipulated in the delivery order) to receive the goods.
a. Place your order before 3:00 pm and enjoy same-day shipping on eligible products subject to slot availability and may not be available during Mondays, Ph and special sales day.
b. Orders placed after 3:00 pm will be scheduled to ship the following day.
c. There will be a $45 charge for Express delivery & Timing will be from 6:30 pm to 10:30 pm.
d. There will be a $45 charge for rescheduling of delivery due to no one being at home at the date and time of delivery (as stipulated in the delivery order) to receive the goods
- Click & Collect
a. Click & Collect service is available in all stores. Click here for store locator.
Self-collection will be on 5 Days after purchase date at your selected store.
While we strive to meet this timing - unfortunately, we are unable to guarantee that it will not be affected by unforeseen issues affecting our carrier. Under these circumstances, we do not issue any form of compensation, as this is a non-guaranteed service.
You may proceed to customer service counter, or approach any member of our Customer Service Executive.
Do bring along the Order Confirmation email (printout or digital copy) and NRIC/Passport to collect your order. We may request credit card that was used to make the order.
Items purchased online may not be in stock even after order confirmation. If we are unable to fulfill your order, we will contact you to offer an alternative product.
b. SAMEDAY PICK-UP Ngee Ann Store (currenly not available)
SAMEDAY PICK-UP is only available at Ngee Ann Store, 391 Orchard Road,#05-01/04 Ngee Ann City Podium, Singapore 238872
Orders must be before 4:00pm and collect your item sameday after 6:30pm.
Any orders placed after 4:00pm is considered next day collection after 6:30pm
This service is not available on weekends and public holidays.
During collection you are required to show the copy of your Order Confirmation and personal identification. We may request credit card that was used to make the order.
Items purchased online may not be in stock even after order confirmation. If we are unable to fulfill your order, we will contact you to offer an alternative product.
This service does not include installation and set-up services, as such if you require additional service please refer to https://www.bestdenki.com.sg/terms-conditions
- Installation Guideline, Terms & Conditions
Standard Basic installation - Only applicable for selected product categories purchased from BEST Online Store:
a. Televisions - Yes, with the basic tabletop installation.
b. Audio/Video devices - Yes, with basic installation.
c. Washer - Yes, with the standard water hose and tap installation.
d. Refrigerator - Yes, with basic installation.
e. All Kitchen & Beauty Care Appliances - No installation unless stated.
f. Microwave & Oven - No installation unless stated.
g. Water Heater - No installation unless stated.
*Basic Installation charges $50-80 applied if required.
h. Desk/Stand & Wall Fan - No installation unless stated.
*Basic Installation charges $30-$80 applied if required.
i. Ceiling fan - Free Standard installation
*Only applicable with Concrete wall, existing wiring & On/Off Switch.
*Additional charges of $20 for replacement of old ceiling fan.
*Ad-hoc charges applied based on additional installation required.
j. Notebook/CPU+Monitor - No installation unless stated.
Installation charges $20 applied if required.
k. All Accessories - No installation unless stated.
*TV purchases made from BEST Online store will not be entitled to wall mounting services unless otherwise stated.
*Wall mounting installation is chargeable based on TV size and only applicable in all our BEST Retail outlets.
- Risk of loss and damage during delivery
There may be the risk of loss and damage of the products you purchased when passing to you on delivery. If defective, we shall retain title to the products until such time as payment in full (including delivery charges) has been effected.
- Returns and Exchanges
For Non Apple products
1. All items sold are strictly non-refundable and change-of-mind exchanges are not applicable.
2. Items with hardware mechanical defects or failures that affect product function may be exchanged within 7 days of purchase.
For Apple Products
1. All items sold are strictly non-refundable.
2. Unopened items with unopened packaging may be exchanged within 7 days from the date of purchase for other items.
3. Items with hardware mechanical defects or failures that affect product function may be exchanged within 7 days of purchase.
4. Items with cosmetic imperfections or defects are not eligible for exchange. Neither Apple nor Best Denki provides any warranty for cosmetic imperfections or defects.
5. A 10% restocking fee will apply to open-box Apple-branded computers, iPads, iPods, accessories, third-party accessories, in their like-new condition with complete packaging and contents.
6. Open-box software packages, earphones, headphones, hard disks, screen protectors are not eligible for exchange.
7. Only “current” products qualify for return or exchange; “End-of-life”, discontinued or clearance products do not qualify for return or exchange.
8. Proof of Purchase (original receipt and/or SOC documents) is required to be eligible for return or exchange.
9. All iPhones sold have to be open and activated at the time of purchase.
10. There is no cancellation or refund for any products that are sold with AppleCare or AppleCare+ Protection Plan.
11. Any hardware service should be obtained only though the Apple Store or through Apple Authorised Service Providers (A.LAB or QCD Technology).
BEST DENKI, at its sole discretion, reserves the right to evaluate or reject any exchange of item.
That special offers, Loss leaders, Pre-orders and new launches are entitled to 1 qty per customer.
In the event that consumers found forcefully purchase more than the limited set, management has the rights to cancel the orders and do a full refund back to the card.
Showroom Set Terms & Condition
- Product images of showroom sets shown are for illustration purposes only.
- All showroom sets are functional and come with the manufacturer warranty which covers any mechanical defects or failures after purchase or delivery.
- This promotion is valid on a “while stocks last” basis. In the event that we are unable to fulfil your order, we will offer you an alternative, or given a full refund.
- Showroom sets purchased cannot be refunded or exchanged.
- Showroom sets may not come with original packaging and full set of accessories.
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We will not be liable for damages which are not reasonably foreseeable arising out of or in connection with your online order through our BEST Online Store.
We make no representation or warranty that any product specified in our BEST Online Store will be available for purchase at any of the Best Denki retail stores in Singapore at the specified price or at all.
Except to the extent required by any applicable law, we will not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed on our BEST Online Store.
We will not be liable to you or any party for any damages, losses, expenses or costs whatsoever (including without limitation, any direct, indirect, special, incidental or consequential damages, or economic loss or loss opportunity) arising out of or in connection with your online order through our BEST Online Store, or reliance on any information, materials or online services provided at our BEST Online Store, regardless of the form of action and even if we had been advised as to the possibility of such damages. This exclusion clause shall take effect to the fullest extent permitted by Singapore law.
In any event, and notwithstanding anything contained in these terms & conditions, our maximum aggregate liability in contract, tort (including negligence or breach of the statutory duty) or otherwise arising out of or in connection with your online order through our BEST Online Store shall be limited to the price of the products purchased from our BEST Online Store.
From time to time, our BEST Online Store may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse these other websites. We have no responsibility for the content of these other websites. We make no representations or warranties that these other websites do not infringe the intellectual property rights of any person. We are not authorizing the reproduction of material found on these other websites.
- Data Protection
- Safety5 Warranty
Applicable to selected products for both online and store purchases, subject to terms & conditions.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms & conditions by you or any other liabilities arising out of your use of our BEST Online Store, or by any other person accessing our BEST Online Store using your account and/or your personal information.
Our failure to insist upon strict performance of any provisions hereof shall not be deemed a waiver of our rights and remedies. The invalidity of any provision of these terms & conditions shall not adversely affect the validity or enforceability of the remaining provisions.
- Entire Agreement
These terms & conditions supersede all prior representations, understandings and agreements between us.
- Rights of third parties
A person who is not a party to any agreement governed by these terms and conditions has no right under the Contracts (Rights of Third Parties) Act (Chapter 53B) to enforce any of the terms of such agreement.
We reserve the right to amend, vary and change these terms & conditions at our discretion without any notice.
- Applicable Law
These terms & conditions shall be governed by and construed under the laws of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore in relation to and/or in connection with these terms & conditions.
This website, under the domain name www.bestdenki.com.sg, operated by Best Denki (Singapore) Pte Ltd (UEN No. 198202199E) ("Best Denki" or "we" or "us") a company incorporated in Singapore and having its registered office at 23 Tampines Street 92, #01-00 Hersing Centre Singapore 528892.
Your access to and use of this website is subject to and governed by the following Terms and Conditions (the "Terms and Conditions"). By accessing and using this website, you accept the Terms and Conditions. If you do not accept the Terms and Conditions, please refrain from accessing or using this website.
TERMS AND CONDITIONS
- The contents and materials on this website are the exclusive property of Best Denki and may be downloaded or printed for your own personal and non-commercial use only. No part or parts hereof may be reproduced, distributed, republished, displayed, broadcast, hyperlinked or transmitted in any manner or by any means or stored in an information retrieval system without the prior written permission of Best Denki. You may not, without Best Denki's express prior written consent, insert a link to this website or from any other website, frame or "mirror" any material contained on this website or from any other server to this website.
- All trademarks, service marks and logos displayed in this website are the property of Best Denki and where applicable, third party proprietors identified in this website. No right or license is given to any party accessing this website to download, reproduce or use any of such trademarks or service marks. No such trademark or service mark may be used as a link or to mark any link to Best Denki's website or any other site.
- While we have made every effort to ensure the information or materials on this website is free from error, Best Denki does not warrant the accuracy, adequacy or completeness of the information or material on this website. The information and materials contained in this website, including any services, products, information, data, text, graphics, audio, video, links and other items are provided "as is", and "as available". We expressly disclaim liability for errors or omissions in the information and materials. The use of any information or materials on this website is entirely at your own risk. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- Products and services are available only at our discretion, subject to the products and services individual terms and conditions and any relevant disclaimers on which they are offered and such products and services may be withdrawn or amended at any time without notice.
- Best Denki makes no representation or warranty that any product or services specified in this website will be available for purchase at any of the Best Denki retail stores in Singapore at the specified price or at all.
- The contents of this website are subject to change by Best Denki at any time without notice.
- The contents of this website are for your general information and personal use only. You may not use this website for commercial purposes.
- Best Denki makes no representation or warranty of any kind whether express, implied or statutory (including but not limited to any warranties of title, non-infringement of third party rights, satisfactory quality, fitness for a particular purpose and freedom from viruses and malicious destructive or corrupting codes, programs or similar items or processes) in conjunction with this website, or any information and materials contained or referred to in this website. No warranty is given that access to this website or any part or parts hereof will be provided uninterrupted or free from errors or that any identified defect will be corrected.
- In no event shall Best Denki be liable to you or any party for any damages, losses, expenses or costs whatsoever (including without limitation, any direct, indirect, special, incidental or consequential damages, or economic loss or loss opportunity) in connection with or arising out of your use of this website, or reliance on any information, materials or online services provided at this website, regardless of the form of action and even if Best Denki had been advised as to the possibility of such damages. This exclusion clause shall take effect to the fullest extent permitted by Singapore law.
- Best Denki shall not be liable if for any reason this website is unavailable at any time or for any period.
- You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Terms and Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your account and/or your personal information.
- You may not use this website to commit, engage in, perpetuate or abet any breach of security, fraud, criminal act or offense. You will not assume a false identity or the identity of another user when using the website and you will not use the website for any unlawful or illegal activities, including but not limited to spamming, harassing or otherwise causing distress to other users.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse these other websites. We have no responsibility for the content of these other websites. We make no representations or warranties that these other websites do not infringe the intellectual property rights of any person. We are not authorizing the reproduction of material found on these other websites.
- The Terms and Conditions shall be governed and construed in all respects in accordance with the laws of the Singapore but in enforcing the Terms and Conditions we are at liberty to initiate and take actions or proceedings or otherwise against you in Singapore or elsewhere as we may deem fit, and you hereby agree that where any actions or proceedings are initiated and taken in Singapore, you shall submit to the jurisdiction of the courts of Singapore in all matters connected with your obligations and liabilities under or arising out of the Terms and Conditions.
- A person who is not a party to any agreement governed by the Terms and Conditions has no right under the Contracts (Rights of Third Parties) Act (Chapter 53B) to enforce any of the terms of such agreement.
- By submitting content, ideas, suggestions, documents, and/or proposals to Best Denki through its suggestion or feedback web pages, you agree acknowledge and agree that (a) you will not include any content that is or could be unlawful, defamatory, offensive, obscene, dangerous or false or any content that is protected by copyright or other intellectual property right, without first obtaining permission of the copyright owner or rights-holder, or any contents that contain any viruses, bugs or other harmful elements, (b) you hereby grant Best Denki a perpetual, worldwide, irrevocable, non-exclusive, royalty-free and sublicensable right and license to use and exercise all copyright and publicity rights you have in any media and for any purpose and (c) you are not entitled to any compensation or reimbursement of any kind from Best Denki under any circumstances.
- If any of the Terms and Conditions are invalid or unenforceable, the remainder of the Terms and Conditions shall continue to have full force and effect.
- Your access to this website may be terminated at any time without notice. All disclaimers and limitations of liability by Best Denki will survive termination.
- The Terms and Conditions replace any other terms and conditions of use of this website previously published on this website. Best Denki reserves any rights not expressly granted in the Terms and Conditions.
- The Terms and Conditions may be amended by Best Denki at any time without notice. The Terms and Conditions as amended from time to time take effect immediately from the time they are published on this website. Your continued use of this website following such publication will be deemed your acceptance of the Terms and Conditions as amended from time to time.