MEMBERS BENEFITS
Terms & Conditions
| BEST PRICE GUARANTEE |
| Best Denki guarantees competitive pricing, ensuring our rates are either lower or on par with competitors, in accordance with applicable terms and conditions. |
| If you happen to discover your recently bought product at a lower price from one of our competitors, simply reach out to us within 14 days of your purchase with evidence of the price difference. We're delighted to refund you the variance in price! |
| We will match or refund the price difference on a "like-for-like" basis, ensuring it's the same product brand, origin, and model, inclusive of applicable taxes (GST) and manufacturer's warranty. |
| Instances where price matching is not applicable. We do not price match for/on the following conditions… |
| • Deals with "free gift or purchase with purchase" offers |
| • Prices that is only applicable when using the competitor's / specific credit cards or any other financing offers. |
| • Deals that are on limited quantities at a specific store(s) during/for 'special celebration sale' occasion. |
| • Competitor's advertised deal/product that is out of stock or on pre-order basis. |
| To facilitate price matching at physical stores, please provide a photo of the competitor's retail price tag, advertisement, or catalog. This offer is only valid for brick-and-mortar stores and does not apply to online prices. |
| For online store purchases, please supply a screenshot of the direct competitor's website promotion. Not valid for prices advertised on mega shopping platforms (eg. Shopee, Lazada, Qoo10 etc.). |
| These materials will help us verify the price match efficiently. You are only permitted to claim one price match per item. |
| Best Denki reserves the right to amend any terms and conditions without prior notice. |
| FREE DELIVERY & DISPOSAL |
| HOME DELIVERY |
| We will deliver your bulky items (that are not able to fit into a car boot) to your doorstep for free when you spend at least $1000 in a single receipt. |
| PRODUCT DISPOSAL |
| Purchase a product at any BEST Denki retail store and we will dispose off your old item of similar category for free upon delivery. For small electronics / appliances, you may dispose at the electronics recycle bin within Best Denki stores. |
| Other terms and conditions apply. |
| BIRTHDAY TREAT - $10 BIRTHDAY VOUCHER |
| The $10 birthday voucher is redeemable with a minimum spend of $20 in a single receive at any Best Denki retail stores (not applicable for online transactions). |
| This voucher cannot be used for special offer items, display sets, services, or the purchase of additional vouchers, and is only valid for personal use (not applicable for traders). |
| Restricted to one redemption per customer. Voucher expires on the final day of the recipient's birthday month and cannot be extended under any circumstances. |
| 14 DAYS 1-TO-1 EXCHANGE * |
| Products are eligible for a one-for-one exchange within fourteen (14) days from the date of purchase or delivery, provided they are found to be defective or malfunctioning. Cosmetic faults such as scratches, dents, or any physical damage not present at the time of purchase are not covered. All exchange requests must be accompanied by the original receipt, and the serial number must be provided when applicable. |
| *This 1-for-1 exchange policy does not apply to PCs, mobile phones, tablets, and Apple products. |
| DEFECTIVE PRODUCT REPAIR / EXCHANGE |
| Certain brands may require their own authorized experts to examine the item and reserve the right to reject any exchange if the product does not meet their assessment criteria. For unsealed defective Apple products, customers are required to contact an Apple Service Centre directly. For unsealed headsets and earphones, customers must approach the manufacturer's authorized office for evaluation. |
| No exchanges or refunds are offered for display set items, vouchers, e-GiftCards, or electronic downloads—including games, software, and other digital products—due to the use of unique codes or passwords once sold. |
| ORDER CANCELLATION / REFUND |
| If an order is canceled, the refund provided will not cover the incurred delivery fees. |
| Best Denki retains the authority to decline any exchange, cancellation or refund request deemed unsuitable or unreasonable. Amendments to terms and conditions may occur without prior notice. |
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