Hitachi Delivery Policy
- Customer is to ensure delivery address is accurate and authorized personnel will be home to receive the good(s).
- To qualify for delivery, the delivery address and location must be easily accessible (for example: same storey as lift landing) or must be on the same floor or landing as the goods final installation location.
Delivery time schedule will be:
i) Weekdays (Monday to Friday) 11am-3pm or 4pm-8pm
ii) Weekend (Saturday only), pending logistic customer service team confirm on the delivery arrangement
iii) Strictly no delivery on Sunday, Public holidays (including Public Holiday Eve(s))
- A WhatsApp message will be sent to customer to confirm the arranged delivery by our logistic customer service team.
In the event if delivery team is unable to deliver the product(s) to the specified location (for example: Product(s) unable to fit into elevator, refusal of elevator access by building management or etc) or deemed unfeasible, our customer service team will request customer to take picture(s) (for example: Staircase, or final location of product(s) should be located) of the delivery location. Our logistic customer service team will then assess the feasibility for the product to be delivered in a non-hazardous manner.
If the delivery process is deemed hazardous (such as/and not limited to: Products prone to damageonnarrow stairway, obstruction of passageway, marble/parquet flooring, etc) and deemed unfeasible based on our assessment; Hitachi reserve the rights to cancel the delivery as specified.
- Should the delivery process be deemed hazardous and under the insistence of the customer, our logistic customer service team will convey additional charges depending on the accessibility and additional manpower required. (Insurance coverage to the product and damages to the premises are to be borne by the customer).
- Additionally, customer will be required to sign an indemnity form to exclude Hitachi and Hitachi appointed logistic team from any potential claims.
- Fees for re-scheduled delivery or cancellation or transporting of product(s) from scheduled location to another location shall be borne by customer. Our logistic customer service will advise customer on the fees wherever applicable and customer is to pay these fees directly to our delivery team.
- Delivery team will issue a receipt upon completion of the job.
- Restricted Areas for delivery: Jurong Island, Military camps, Governmental areas, CAG, Major shopping malls (with limited unloading bays).