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Collection and Delivery Services

HomeCollection and Delivery Services

Collection and Delivery Services

Online Collection &  Delivery Services
 

Service Charges Delivery Time Delivery period 
Click & Collect

FREE

Please be informed that click & collect service will be closed for Chinese New Year from 11 to 16 Feb 2021 and will resume operation on 17 Feb 2021. We apologize for the inconvenience caused. 

- Self-collection will be on 5 Days after purchase date at your selected store
- Collection time in store at 6:00pm to 9:00pm.

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 Monday - Sunday
(Include Public Holidays)
Sameday Collection at Ngee Ann Store

FREE

Please be informed that Sameday Collection service will be closed for Chinese New Year from 11 to 16 Feb 2021 and will resume operation on 17 Feb 2021. We apologize for the inconvenience caused. 

- Self-collection will be on  Sameday after 6:30pm, orders must be placed before 4:00pm, else any order after 4:00pm will be considered nextday collection after 6:30pm.
- Collection time in Ngee Ann store is from 6:30pm to 9:00pm.

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 Monday - Friday only
(excluding Public Holidays)
Standard Delivery Order Above $200 - FREE
Order Under $200 - $10		 Your order(s) will be delivered on the delivery date based on your selection.
Due to high demand, the expected delivery time will be 11:00 am to 7:00 pm.​		 Monday - Sunday 
(Include Public Holidays)
*Delivery on Weekend & Public Holidays
may not be applicable for certain suppliers.
 
Express Delivery
(Online Purchase)		 Eligible items only: $40​

Please be informed that Express Delivery service will be closed for Chinese New Year from 11 to 16 Feb 2021 and will resume operation on 17 Feb 2021. We apologize for the inconvenience caused. 

6:30 pm to 10:30 pm
- Same day delivery for orders placed before 3:00 pm, will be delivered same day 6:30pm to 10:30pm
- Otherwise orders after 3:00pm will be delivered on the following day 6:30pm to 10:30pm
- Limited Delivery Slots per day

 

 Monday - Sunday 
(Include Public Holidays)
Next day Delivery
(Online Purchase)		 Eligible items only :$20​

Please be informed that Next Day Delivery will be closed for Chinese New Year from 11 to 16 Feb 2021 and will resume operation on 17 Feb 2021. We apologize for the inconvenience caused. 

11:00am to 8:00pm
- Next day delivery for orders placed before 3:00 pm, will be delivered next day 11:00am to 7:00pm
- Next day delivery is not available during Sundays and public holidays

 

 Not available during Sundays and Public Holidays 


 

Click & Collect 

  • Click & Collect service is available in all stores. Click here for store locator.​
  • You may collect your order on 5 Days after purchase date at your selected store.
  • You may proceed to customer service counter, or approach any member of our Customer Service Executive. Do bring along the Order Confirmation email (printout or digital copy) and NRIC/Passport to collect your order. We may request credit card that was used to make the order.
  • Items purchased online may not be in stock even after order confirmation. If we are unable to fulfill your order, we will contact you to offer an alternative product.
  • BEST Denki (Singapore) Pte Ltd reserves the right to amend, delete or add to any terms and conditions from time to time without prior notice.​

SAMEDAY PICK-UP Ngee Ann Store

  • SAMEDAY PICK-UP is only available at Ngee Ann Store, 391 Orchard Road,#05-01/04 Ngee Ann City Podium, Singapore 238872
  • Orders must be before 4:00pm and collect your item same day after 6:30pm.
  • Any orders placed after 4:00pm is considered next day collection after 6:30pm
  • This service is not available on weekends and public holidays. 
  • During collection you are required to show the copy of your order confirmation and personal identification. We may request credit card that was used to make the order.
  • Items purchased online may not be in stock even after order confirmation. If we are unable to fulfill your order, we will contact you to offer an alternative product.
  • This service does not include installation and set-up services, as such if you require additional service please refer to https://www.bestdenki.com.sg/terms-conditions

Standard Delivery

Due to high demand, the expected delivery time will be 11:00 am to 7:00 pm. 

  • There will be a delivery charge of $10 for purchases of less than $200. 
  • Delivery on Weekend & Public Holidays may not be applicable for certain suppliers.
  • The customer has to take note for Delivery to Condominium is subjected to its Management discretion.
  • Best Denki (S) Pte. Ltd. may deploy a designated 3rd party delivery service provider to deliver your ordered item on our behalf.  
  • There will be a $10 charge for rescheduling of delivery due to rejected delivery by the building Management or no one being at home at the date and time of delivery (as stipulated in the delivery order) to receive the goods.

 

Agent Delivery Services

Service Additional Charges Operation Hours
KADEKA
Agent Delivery		 Carry up/down staircase or no lift access, additional S$30 to pay to the delivery agent.
Subsequent next 2 level up/down, additional S$30 to pay to the delivery agent.
*All payment must be made by Cash to the delivery agent.		 Monday – Friday: 9am-6pm. Saturday: 9am-1pm.
*Deliveries within Singapore island only. Additional charges will be charged for deliveries to Jurong Island and restricted area in Sentosa.
Hitachi
Agent Delivery

Delivery/Disposal location is not accessible by lift or deemed hazardous or delivery required hand-carry to a location for more than 8 steps of stairs, additional S$80-S$200 or more to be pay to the delivery agent.
*Re-scheduled delivery or cancellation or transporting of product(s) from scheduled location to another location shall be borne by customer.
Others terms and conditions apply. Click here

 Monday – Friday: 11am-3pm or 4pm-8pm.
(Exclude Public Holidays/ Public Holiday Eve(s))
*Delivery address must be accurate and authorized personnel will be home to receive the good(s).
Electrolux
Agent Delivery		 With effect from 1st Oct 2018. 
Delivery fee per delivery point - $30 per point. 
Physical carriage upward to every floor - $20 per floor that requires manual carriage service. 
*Payment by consumer shall be made in cash directly to Electrolux's delivery team. 
 

Mon, Wed, Fri:
10am-2pm (South & West Area)
2pm-6pm (East & North Area)
Tue, Thu, Sat: 
2pm-6pm (South & West Area)
10am-2pm (East & North Area)
(Exclude Sunday and Public Holidays/ Public Holiday Eve(s))
*Delivery address must be accurate and authorized personnel will be home to receive the good(s).
Ariston
Agent Delivery		 With effect from 10th Feb 2020.
Agent Delivery fee per delivery point - $50 per point. 
Additional charges for carry up/down staircase or no lift access.​
*Payment by a consumer shall be made in cash/nets directly to Ariston's delivery team.		 *Delivery address must be accurate and authorized personnel will be home to receive the good(s).

 

 

Retail Store Delivery Services
 

Buy Today, Delivery Today

Do you want your appliances delivered on the same day**! Simply purchase your electrical/ electronic items before 4pm and add $10 onto your usual delivery fee of $30*. Drop by any of our stores for more details. 

*The delivery fee is waived for minimum purchases of $2,000 and above, and a minimum of $200 and above for BEST-OCBC Platinum card members.

**Terms and Conditions apply. (*Not applicable for BEST Online Store)

 

How about a Night Delivery?

Do you need your appliance(s) to be delivered after work? Just place your order, add $10* onto your usual delivery fee of $30, and we will deliver them the following night! Night delivery starts at 6.30 pm until 10:30 pm**. Drop by any of our stores for more details.

*The delivery fee is waived for minimum purchases of $2,000 and above, and a minimum of $200 and above for BEST-OCBC  Platinum card members.

**Terms and Conditions apply. (*Not applicable for BEST Online Store)

 

BEST Denki (Singapore) Pte Ltd reserves the right to amend, delete or add to any terms and conditions from time to time without prior notice.
Other terms and conditions apply, click here to check our Sales terms & conditions.