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Collection and Delivery Services

HomeCollection and Delivery Services

Collection and Delivery Services

Online Click & Collect and Delivery Services
 

Service Charges Delivery Time Delivery period 
Click & Collect

FREE

**Orders made from 22 to 26 Jan 2020, Self-collection will be on 29 Jan at your selected store.​ 
*Orders made from 01 Jan 2019 to 31 Jan 2020, Self-collection will be on 3 Days after purchase date at your selected store.​ 
- Collection time in store at 6:00pm to 9:00pm 
- Same day collection for orders placed before 12pm 
- Next day collection for orders placed after 12pm

 Monday - Sunday
(Include Public Holidays)
Standard Delivery Order Above $200 - FREE
Order Under $200 - $10		 3 to 14 days upon purchase

 Monday - Sunday 
(Include Public Holidays)
*Delivery on Weekend & Public Holidays
may not be applicable for certain suppliers.
 
Express Delivery
(Online Purchase)		 TV, Fridge, Washing Machine: $30​
Small Home Appliances: $20 ​

6:30 pm to 10:30 pm
- Same day delivery for orders placed before 3:30 pm
- Next day delivery for orders placed after 3:31 pm

 Monday - Sunday 
(Include Public Holidays)


Pick Up Today (Click & Collect)

 **Orders made from 22 to 26 Jan 2020, Self-collection will be on 29 Jan at your selected store.​ 
*Orders made from 01 Jan 2019 to 31 Jan 2020, Self-collection will be on 3 Days after purchase date at your selected store.​ Sorry for inconvenience caused.

  • The Click & Collect service is available in all stores (Effective date: 15th Oct 2019). Click here for store locator.​
  • Orders placed before 12:00 PM, collection will be on same day within 6:00-9:00 PM at your selected store. 
  • Orders placed after 12:00 PM, collection will be on next day within 6:00-9:00 PM at your selected store.
  • While we strive to meet this timing - unfortunately, we are unable to guarantee that it will not be affected by unforeseen issues affecting our carrier. Under these circumstances, we do not issue any form of compensation, as this is a non-guaranteed service.
  • You may proceed to customer service counter, or approach any member of our Customer Service Executive. Do bring along the Order Confirmation email (printout or digital copy) and NRIC/Passport to collect your order. We may request credit card that was used to make the order.
  • Items purchased online may not be in stock even after order confirmation. If we are unable to fulfill your order, we will contact you to offer an alternative product.
  • BEST Denki (Singapore) Pte Ltd reserves the right to amend, delete or add to any terms and conditions from time to time without prior notice.​

 

Standard Delivery

  • Delivery within 3 to 14 days upon purchase.
  • There will be a delivery charge of $10 for purchases of less than $200. 
  • Delivery on Weekend & Public Holidays may not be applicable for certain suppliers.
  • The customer has to take note for Delivery to Condominium is subjected to its Management discretion.
  • There will be a $10 charge for rescheduling of delivery due to rejected delivery by the building Management or no one being at home at the date and time of delivery (as stipulated in the delivery order) to receive the goods.

 

Express Delivery (Same Day Delivery) is subjected to these terms & conditions:

  • Express Delivery applicable for selected items. 
  • Place your order before 3:30 pm and enjoy same day delivery on eligible products* (subject to stocks availability).
  • Express Delivery option is available at cart page for those eligible products.
  • There will be a $30 charge for TV, Fridge, Washing Machine and $20 for Small Home Appliances.
  • Delivery Timing will be from 6.30 pm to 10.30 pm.
  • Orders placed after 3:31 pm will be scheduled to deliver the following day 6.30 pm to 10.30 pm.
  • The customer has to take note for delivery to Condominium is subjected to its Management discretion.
  • There will be a $30/$20 charge for rescheduling of delivery due to rejected delivery by the building Management or no one being at home at the date and time of delivery (as stipulated in the delivery order) to receive the goods.
  • Express Delivery is applicable with Disposal service.
  • Express Delivery is not applicable to Wall Mount Service.
  • Express Delivery is not applicable for combining products that are not eligible.

 

Agent Delivery Services

Service Additional Charges Operation Hours
KADEKA
Agent Delivery		 Carry up/down staircase or no lift access, additional S$30 to pay to the delivery agent.
Subsequent next 2 level up/down, additional S$30 to pay to the delivery agent.
*All payment must be made by Cash to the delivery agent.		 Monday – Friday: 9am-6pm. Saturday: 9am-1pm.
*Deliveries within Singapore island only. Additional charges will be charged for deliveries to Jurong Island and restricted area in Sentosa.
Hitachi
Agent Delivery

Delivery/Disposal location is not accessible by lift or deemed hazardous or delivery required hand-carry to a location for more than 8 steps of stairs, additional S$80-S$200 or more to be pay to the delivery agent.
*Re-scheduled delivery or cancellation or transporting of product(s) from scheduled location to another location shall be borne by customer.
Others terms and conditions apply. Click here

 Monday – Friday: 11am-3pm or 4pm-8pm.
(Exclude Sunday and Public Holidays/ Public Holiday Eve(s))
*Delivery address must be accurate and authorized personnel will be home to receive the good(s).
Electrolux
Agent Delivery		 With effect from 1st Oct 2018. 
Delivery fee per delivery point - $30 per point. 
Physical carriage upward to every floor - $20 per floor that requires manual carriage service. 
*Payment by consumer shall be made in cash directly to Electrolux's delivery team. 
 

Mon, Wed, Fri:
10am-2pm (South & West Area)
2pm-6pm (East & North Area)
Tue, Thu, Sat: 
2pm-6pm (South & West Area)
10am-2pm (East & North Area)
(Exclude Sunday and Public Holidays/ Public Holiday Eve(s))
*Delivery address must be accurate and authorized personnel will be home to receive the good(s).

 

 

Retail Store Delivery Services
 

Buy Today, Delivery Today

Do you want your appliances delivered on the same day**! Simply purchase your electrical/ electronic items before 4 pm and add $10 onto your usual delivery fee of $30*. Drop by any of our stores for more details. 

*The delivery fee is waived for minimum purchases of $2,000 and above, and a minimum of $200 and above for BEST-OCBC Platinum card members.

**Terms and Conditions apply. (*Not applicable for BEST Online Store)

 

How about a Night Delivery?

Do you need your appliance(s) to be delivered after work? Just place your order, add $10* onto your usual delivery fee of $30, and we will deliver them the following night! Night delivery starts at 6.30 pm until 10:30 pm**. Drop by any of our stores for more details.

*The delivery fee is waived for minimum purchases of $2,000 and above, and a minimum of $200 and above for BEST-OCBC  Platinum card members.

**Terms and Conditions apply. (*Not applicable for BEST Online Store)

 

BEST Denki (Singapore) Pte Ltd reserves the right to amend, delete or add to any terms and conditions from time to time without prior notice.
Other terms and conditions apply, click here to check our Sales terms & conditions.